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Featured Article

Look2Me generates popup windows

Question:

I get popup windows from a software named "Look2Me" and cannot get rid of it. What shall I do?

Answer:

Look2Me is an advertising software that generates popup windows. Additionally it tracks the web sites you visit and sends it to its server. Look2Me is implemented as a system extension and thus is highly integrated with Windows Explorer. Therefore it is not enough to simply delete DLL files, you also have to clean the registry.

The manufacturer offers an uninstall program, but I am not sure if it is truthworthy:
http://www.look2me.com/cgi-bin/UnInstaller

I would instead follow the following procedure that will remove Look2Me from your machine:
  1. click on the 'Start' button, then on 'Run', and type REGEDIT and click 'Ok' to start the registry editor
  2. press CTRL+ALT+DEL to open the task manager. Switch to the list of processes and sort it by name. Select process 'explorer.exe' and terminate it. There may be several explorer instances - terminate all of them.
    Your desktop will be blank then, and the start menu, task Bar and system tray will be gone. Do not worry!
  3. Press ALT + Tab to activate the Registry Editor again
  4. Delete the following registry keys if they exist
    HKEY_LOCAL_MACHINE \SOFTWARE\Classes\CLSID\{DDFFA75A-E81D-4454-89FC-B9FD0631E726}
    and
    HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\ ShellExtensions\Approved\{DDFFA75A-E81D-4454-89FC-B9FD0631E726}
  5. Close the registry editor and press CTRL+ALT+DEL again and reboot the computer
  6. After booting, open the SYSTEM32 folder under your windows folder. This is typically:
    C:WindowsSystem (Windows 95/98/ME systems)
    C:WINNTSystem32 (Windows NT/2000 systems)
    C:WindowsSystem32 (Windows XP systems)

    If you use Windows Explorer for this task, sort the files there by name. Delete all files that look like this:

    msg{5bef546a-e3c1-489c-996a-c9688d985ae0}0110.dll
    msg{5bef546a-e3c1-489c-996a-c9688d985ae0}0111.dll
    msg{63de1ad9-f0c6-4dac-886a-5a9707b0d23c}0110.dll
    msg{63de1ad9-f0c6-4dac-886a-5a9707b0d23c}0111.dll

    If you use the command line shell, simply delete
    msg{*.dll
    msg1*.dll
  7. Now start Internet Explorer, click on the "Tools" menu and there click on menu item "internet options".
  8. Select tab "Programs" and click on the "Reset Web Settings" button.




Generated 12:03:35 on Sep 3, 2015