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Bad experience with Holiday Muffler and Brakes in Santa Cruz

 

comments2 comments. Current rating: 1 stars (1 votes). Leave comments and/ or rate it.

Business information:

Holiday Muffler & Brakes
309 Front St
Santa Cruz, CA 95060
Tel: 831-426-2204


I had my muffler / tail pipe replaced there approximately 06/2005. By 10/2006 - just a little over a year later - there is now corrosion and the tail pipe starts to break off the muffler.

I paid $100 for the job done by Holiday Muffler.

I was now told by another shop that they (Holiday Muffler) did not paint the muffler with protective paint, that's why I have corrosion there now and have to pay again. I got quoted $125 now, including the protective paint."


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Comments:

2007-12-12, 16:40:33
anonymous  
After careful consideration to the concerns and allogations by this consumer, it is our conclustion that automotive exhaust systems deteriorate from the inside out due to corrosion from the combination of air and moisture. Though any welded seams will collect surface rust after a period of time, the integrity of the repair will not be compromised. Being unable to determine specifically which customer had this particular concern, we have been unsuccessful in pursuing their satisfaction. However we would like to express our devotion to our clients and assure all of our customers that all repairs made to their vehicles is done so with the utmost of quality and highest integrity. Sincerely, Owner - Holiday Muffler and Brakes.
2012-08-26, 18:42:00
anonymous from United States  
rating
they didn't even give the original place a chance to verify the problem or make it right and got charged more by the other place.... lame! it was a year and a half later.... maybe the bad experience was with the second place that ripped 'em off! who paints exhaust? it's not even painted from the factory! i am so tired of seeing dumb reviews with ignorance as a basis for complaint!

 

 

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