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Connecting a Motorola V phone with your PC - USB Data Cable problems


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I bought a new, unlocked Motorola V400 mobile phone on ebay. Since this phone has a (VGA resolution) camera, I wanted a data cable to connect the phone with my PC.
The data cable allows to transfer pictures, mp3 files and address book data between phone and PC (Outlook).

I found various offers on ebay that were very low priced.

"Motorola V551 V300 V330 V400 V600 USB Data Cable + CD"

The description for this product is typically like this:

  • 100% Brand New High Quality USB Data Cable w/ Driver
  • Quantity: 1
  • Start syncing data for your phone with this USB data cable with driver.
  • Connect your cellular phone with your PC/Laptop by the USB port to perform data transfer, fax and modem operations on GSM and TDMA products.
  • USB Driver is included. Driver configures the computer's COM port 4 (COM4) to be a USB port so that TrueSync can be used with the cable.
  • Note: TrueSync does not allow or recognize a USB connection; however, this data cable will configure the computer's COM4 to be a USB port. After installing USB driver, choose COM4 as your connection in TrueSync.
  • USB is supported on Windows 98/2000/ME/XP, not supported on Windows 95/98 1st Edition or Windows NT.
  • Act now while this offer lasts!
  • For use with: Motorola
  • Compatible with: A630 / A830 / A835 / A840 / A845 / A860 / A920 / A1000 / C305 / C341c / C343 / C343cr / c390 /c698p / C975 / C980 /E310 / E398 / E550 / E815 /E815m / E1000 / E1070 / M800 / M900 / ROKR E1 [E790] / T720 /T720c / T720i / T722 / T722i / T725 / T300p / T730c / T7 / V60 / V60t / V60c / V60g / V60i / V60p / V60s / V60v / V60x / V65p / V66 / V70 / V80 / V120 / V120c / V120e /V120t / V120x / V260 / V262 /V265 / V265m / V266 / V276 / V300 / V300m / V330 / V330i / V400 / V400p / V500 / V501 / V505 / V510 /V525 / V525m / V535 / V540 / V545 / V547 / V550 / V551 / V551j / V551m / V555 / V557 / V557p / V560 / V600 / V600i / V600m / V620 / V635 / V635i / V710 / V710m / V810 / V872 / V975 / V980 / V1050 / MPx220 / Timeport 270 / 270c / 280 / 280g
  • 206939"

I bought a combo of
  1. cable
  2. driver CD
  3. travel charger

for $0.99 plus $5.95 shipping.

With sales tax it came to $7.02. I already had a travel charger and a car charger, but hey - a spare charger cannot hurt, or?

The product arrived within 4 days.

I put the CDROM in the laptop (Windows XP),
plug the cable in the phone,
other end of cable goes in laptop's USB port.
computer recognizes new hardware
but fails to install the proper drivers.

I spend 12 hours over 2 days downloading various drivers and software tools.

Appears that the content of the driver CD (P2K drivers) is indeed needed, but you can download it for free from many many sources on the web (legal downloads)

Ideally you will also want a software application that does the synchronization. The drivers alone don't do you good. There are illegal copies available on the web, or in P2P file sharing networks, or you can buy "Motorola Phone Tools" from these guys:

As I said, I am not a computer novice, and after combined 12 hours of trying, I figured the cable may be bad. My cable has a print "V60" on it. Maybe not quite as compatible as I thought?

I went to the mall and bought an official Motorola Data Cable ($27.50 including sales tax).
Plugged it in, worked right away.
For 27.50 you don't even get a driver CD and of course no application either, but you get a functioning cable.

What about the cables on ebay? I found out that this is no single occurence. Many other customers have made the same experience. Those $0.49 cables are not working reliably.

Can can I do? Sure, I can mail the defective cable back to the ebay seller and get a refund of 99 cents (actually a loss after paying for shipping it back!)

The way I see it, I got a spare travel charger - which actually does work -, and hopefully one more positive feedback, all for $7.


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2006-05-08, 18:01:31
anonymous from United States  
how to get the motorola phone tools:

Look in your favorite peer-2-peer filesharing network for 'motorola phone tools'.

If you don't find it, download emule, connect to a major server and search then, you will find it.

If you use bittorrent:
2006-06-20, 12:54:51 from United States  
To anonymous:
the drivers for the phone should be on the CD that came with the phone or with the fake cable. My 'orignal Motorola cable' did not come with a CD!

You can also download the drivers for free from Motorola's web site I think.

But the drivers are not enough. You also need to get the motorola phone tools if you want to load games, mp3 etc etc. You can find those in file sharing systems as someone posted up there, or just pay Motorola $30.
2006-08-15, 10:55:26
anonymous from United States  
I bought a L6 off of ebay. IT came with Motorola Phone tools and a USB cable. When I hooked it up to my comp, the computer did not recognize my phone. I tried to do it manually, but I had a hard time selecting drivers (it only listed my modem, which I didnt understand why it was offered as a driver). All I really want to do is transfer some mp3s as ring tones to my phone (I'm not sure if laptop or old my comp would support bluetooth). Any advice? Does the Phone tools sound like a lemon?
2006-08-28, 06:08:54
anonymous from Australia  
I got connected first time... disconnected and can't connect again. I didn't download any drivers, i just have mobile PhoneTools
2006-08-30, 22:11:48
from United States  
When you bought that new cable was your motorola phone tools able to initialize the motorola phone tools right away because i have this cheap-o cord too and it just wont recognize it on phone tools software, if there a setting i have to change to make it recognize the connection as a USB instead of some sort of modem?
2006-08-31, 02:05:48
Peter (Admin) from United States  
yes, with the new cable, it worked RIGHT away.
2006-09-03, 08:08:47
anonymous from United States  
I was having the same problem being unable to connect the phone to the phone tools. Once I read this I switched from the cheap generic cable I was using to the one that came with my canon camera - surprise: IT WORKED RIGHT AWAY!!! Thank you so much for your help...the original cable wasn't deffective - i guess it just wasn't expensive enough!!!
2006-09-18, 04:44:50 from Australia  
Hey I bought an L6 and got a genuine motorola cable from my old V3 plus the phone tools software which also came with the V3. When i connect the phone XP auto-installs it as a 'motorola L6 modem' but the Phone Tools software doesnt recognise it. Just says 'Installing your phone' then comes up with a window saying 'If you do not install a device the Phone tools software will not function properly'

Any help would be much appreciated.
2006-10-01, 16:36:42
anonymous from United States  
I have a Motorola i930. I bought a univirsal data cable. I was told I was able to use it, but had to download a compatible driver for my phone. I downloaded the driver from IDEN. My computer is saying new hardware found but cannot install the usb device. I have phone tools. I followed their instructions, I plugged the phone in, the demo cell phone comes out but shows that it is inititializing, it stays like that. I have windows XP. This is really fustrating, I've been at this for days...what can I do HELP?????????
2006-10-14, 15:54:23
radu from Canada  
my motorola razr v6 came with no cable, but surpise, my sony camera cable works fine, all I need in motorola phone tools
2006-10-15, 20:12:49
anonymous from United States  
I bought a motorola L6 from Hong Kong whcih did not come with any USB cables or tools cd. I downloaded the driver from the internet but couldn't find phone tools anywhere. Can anyone suggest a link to which i can download motorola phone tools frree of cost??
2006-10-17, 20:08:35
anonymous from United States  
does it happen to have anything to do with USB 2.0 vs 1.1 compatability?
2006-10-18, 07:14:52
anonymous from United Kingdom  
its not free, youd have to buy it:/
2006-10-21, 07:22:04
anonymous from Vietnam  
please help me! now i need drivers for my motorola a830 to connect with my pc. If anyone known the site to download or how to get it , please post to me. Thanks!

Keywords: desert
2006-10-22, 10:06:34 from Brunei Darussalam  
I got a Motorola V975 and also V1050, V975 came with a cable but without the cd while V1050 came with only the manual CD! and I've been trying to connect both phones to my PC but fail to do so as it says it needed the driver. Help needed. been searching for drivers for these phones. I'm starting to dislike Motorola for the unfriendly interface,, gahhh
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