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Window with title Diagnostic Traces after starting Windows

 

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Question:

Recently, everytime I boot Windows XP, a window 'Diagnostic Traces' is displayed. It shows these messages:
SSDIAG activated
new _DIAGWINDOW(DrvnQ117)
delete _DIAGWINDOW(DrvnQ117)
new _DIAGWINDOW(DrvmCDB)

Below is a screenshot. Where does this come from?
Diagnostic Traces


Answer:

Run MSCONFIG, and look if 'Diagnostic Startup' is checked (as shown in the screen below).
Instead the first option 'Normal Startup' should be selected.
It is unclear who changed the selection.

MSConfig Startup Options

Then check in MSConfig on the 'Startup' tab, if there is a program 'ssdiag.exe' with a checkmark. Remove that checkmark. I found that it references to d:\windows\ssdiag.exe
I looked at the publisher of this file ssdiag.exe and found that it stated 'Copyright 2004 Sonic Solutions'.
Sonic Solutions is the manufacturer of a CD burner software that I recently had re-installed on my laptop. We found the culprit! I found that it is safe to delete the 2 related files
  • ssdiag.exe
  • ssdiag.ini

SSDiag.exe


Comments:

You are on page 1 of 2, other pages: [1] 2
2007-08-03, 19:59:31
anonymous from United States  
Thanks very much. Actually.I've already found out that it is adware that comes in through Sonic's drive letter access. I found this out, and also found that file called ssdiag.exe and deleted it. I then deleted the dla file in Sonic Solutions program. Thanks a lot.
Ms. Vickie
2008-04-16, 16:47:58   (updated: 2008-04-16, 16:49:23)
MAGICSWAN from Chennai, India  
rating
TOOL IS WONDERFUL AND I WAS ABLE TO FIX THE PROBLEM THANK YOU VERY MUCH
2008-07-25, 18:32:38
anonymous from Ireland  
Brilliant, I'm from Athy...
2008-12-01, 21:19:40
anonymous from Canada  
rating
need more help....i try the first step which is using the SCU-removed the check mark for the 'ssdiag' and it worked...but how can i delete these 2 files forever..i don't have the sonic-dla programs in my 'start-all programs' window and there is nothing in my 'add and remove programs' either....what should i do..anyhelp will be much appreciated..thank you.
2009-05-21, 06:28:09
anonymous from Australia  
hi,
I have exactly the same problem as shown in the screen shot. I tried the steps shown above, but the ssdiag.exe does'nt show up in the startup under msconfg. any further suggestions?
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